Safe Trading — a step-by-step walkthrough
How to use Trustfone's Safe Trading flow as a buyer or seller — what each side does, what an admin verifies, and what happens if something goes wrong.
Safe Trading is the protected mediation flow that turns a 1-on-1 buyer–seller chat into a 3-way conversation with a Trustfone admin. It exists for trades where one or both parties want extra confidence — for example a high-value flagship phone, or a buyer/seller you’ve never traded with before.
When to use it
Use Safe Trading when:
- The device is expensive (rule of thumb: > 500,000 MMK).
- You’re trading with someone whose rating is low or new.
- You want a witness to the payment and handover.
For low-value, in-person, friend-of-friend trades, plain chat is fine.
What it costs
| Step | Who pays | Cost |
|---|---|---|
| Buyer initiates the request | Buyer | 50 credits |
| Trade marked completed | Seller | 100 credits |
If the request is rejected by an admin, the buyer’s 50 credits are refunded automatically.
Step 1 — Buyer requests Safe Trading
In the chat, tap Request Safe Trading. You need at least 50 credits in your wallet. The request appears as a system message in the chat and in the admin dashboard.
If you don’t have enough credits, the app will route you to Buy Credits first. Top-ups are usually approved within 30 minutes.
Step 2 — Admin accepts
A Trustfone admin reviews the request and accepts. The admin is added to the conversation as a third participant. From here on, every message in the chat is visible to all three of you.
Step 3 — Payment
The buyer pays the seller using whatever method the two of you agreed (cash on meet-up, KBZPay, Wave Money, etc.). The buyer sends a screenshot of the receipt in chat.
The admin verifies the payment in the matching wallet app and marks Payment verified.
Step 4 — Delivery
The seller hands over the device — in person at a meet-up, or via courier if you’ve agreed on shipping. The buyer confirms receipt in chat. The admin marks Delivery verified.
Step 5 — Complete
The admin marks the trade Completed. At this point:
- The seller is charged 100 credits.
- Both parties are prompted to rate each other.
- The chat stays open for follow-up but the admin disengages.
What if something goes wrong?
Either party can raise a dispute at any point before completion. The admin reviews evidence from both sides and decides a remedy in good faith. Common outcomes:
- No-show: trade cancelled, no charges to either side.
- Item not as described: refund or partial refund mediated by the admin.
- Buyer fails to pay: trade rejected, listing relisted automatically.
Tips for a smooth Safe Trading
- Be specific in chat. The admin only sees what’s written there.
- Keep all communication inside the chat. Off-platform messages can’t be used as evidence.
- Send the payment screenshot as soon as you pay — don’t wait until delivery.
- If you’re meeting in person, pick a public place and bring a friend.