Account Deletion

This page explains how to permanently delete your Trustfone account and the data tied to it. Account deletion is available to every user, self-serve, from inside the app.

How to delete your account (from the app)

1. Open the Profile tab (bottom of the screen)
2. Tap the settings gear icon in the top right
3. Tap Delete account
4. Read the confirmation screen and tap Continue
5. Type the word DELETE in the confirmation field
6. Tap Delete my account

You’ll be signed out and returned to the welcome screen. The deletion is immediate — there is no waiting period or restore option.

What gets deleted

Removed immediately when you confirm:

• Your user profile (name, avatar, phone number, email, verified status)
• Your listings (devices you’ve posted for sale)
• Your chat conversations and messages
• Your ratings — both ratings you gave to other users and ratings others gave to you
• Your saved/liked devices
• Your credit wallet balance (any remaining credits are forfeited — see below)
• Your referral code and referral history
• Your notification subscriptions (push tokens)
• Your AI Agent chat history and any draft photos you uploaded

What we retain — and why

A small set of records is retained for legitimate legal, accounting, and fraud-prevention reasons. None of it is linked to your identity once your account is gone:

• Top-up transaction history — kept for up to 12 months for Myanmar accounting/tax compliance. Anonymised (your user id is removed); only the amount, date, and payment-method reference remain.
• Safe-trading records that have already been completed or disputed — anonymised summaries kept for 24 months in case of follow-up disputes from the other party.
• Server-side logs (access logs, error logs) — automatically rotated and deleted within 30 days per our standard retention.

Credit refunds

We do not issue cash refunds for unused credit balance at the time of deletion. Credits are non-refundable per our Terms of Service. Spend or transfer your balance before deleting if you don’t want to forfeit it.

If you can’t sign in

If you’ve lost access to your phone number, email, or social login and can’t reach the Delete account screen yourself, email [email protected] from any address with:

• The phone number, email, or username on the account
• Approximate signup date if you remember it
• A short reason for deletion (helps us improve, not required)

We’ll verify identity (usually a one-time code to your recovery phone/email if either still works, or a manual review otherwise) and process the deletion within 5 business days.

Questions

Email [email protected] for anything not covered above. We respond within 1 business day during normal operating hours (Yangon time).