Trustfone Support

About

About Trustfone

What Trustfone is, who it's for, and how Safe Trading works.

Trustfone is a marketplace for buying and selling second-hand smartphones and tablets in Myanmar. We’re built around three ideas:

  • Trust, not luck. Most second-hand sales are decided by gut feel. We add structure: verified sellers, condition grading, and an opt-in mediation flow called Safe Trading.
  • Local-first payments. Credits are bought with KBZPay, Wave Money, MPT Money, Mytel Pay, Ooredoo Money, or cash via local agents — no card required.
  • Privacy on by default. Buyers and sellers don’t exchange phone numbers in chat. Personal contact info is filtered to protect both sides from off-platform scams.

How a typical trade works

  1. A buyer finds a device they like and starts a chat with the seller.
  2. If both parties want extra protection, the buyer initiates Safe Trading.
  3. An admin accepts and joins the conversation as a third participant.
  4. Buyer pays, seller hands over the device, both confirm.
  5. The trade is marked complete and both can rate each other.

Want to learn more?

Browse the Knowledge base for in-depth guides, or skim the FAQ for quick answers. For anything else, email support@trustfone.app.